The aim of a CTI integration is to increase productivity and enable staff to work easily and comfortably. The dialled number is called with one click without having to enter the number via the keyboard.
Advantages of CTI integration.
The connection of the groupware solution EGroupware and the telephone system makes your employees’ work much easier. Time-consuming searching and typing of telephone numbers is a thing of the past. With just one click, you can set up the telephone call directly from EGroupware.
In order to be able to use the new functions, all customer data and the telephone numbers must be stored in EGroupware.
So how does the connection between your telephone system and the EGroupware software work?
AGFEO telephones can best be connected directly via the CTI integration.
For more information on setting up CTI integration, see the following article in the AGFEO blog.
Since its foundation in 1947, AGFEO has been developing telecommunications solutions.
With analogue, ISDN and VoIP products and solutions, technical know-how and a comprehensive range of services and products, AGFEO meets the needs of its customers.
The new AGFEO Dashboard is already the 5th generation of CTI/UC software from AGFEO. Based on this long-standing know-how, the new version meets all current customer requirements and continues the tradition in a modern way.