Computer Telephony Integration (CTI), is a key component for any customer service. With EGroupware you get perfect integration with the Placetel Cloud Telephone System.
With one click you create a call to a colleague or customer. Incoming and outgoing calls open the CRM view with all customer transactions – whether ticket or task management. All calls are displayed in a call list with duration and contact link or directly in your calendar. Listen to your answering machine in EGroupware or initiate the callback with one click. The status bar shows directly whether a colleague is currently on the phone.