Technical Services and Professional Support

You can receive support for EGroupware EPL as well as for the free Community Edition.

Support Packages

  • Billing interval
    Support packages based on prepaid support time quotas in 15-minute units. Support time contingents are valid for a period of 2 years after purchase. Remaining time expires after this period and cannot be refunded.
  • Prepayment
    Support packages can be ordered via the store or directly from us via invoice. The support contingents are valid for 2 years after purchase. Remaining time expires after this period and cannot be refunded.
  • Ticketsystem Support
  • Workshop and training
  • Telefonsupport
  • Remote-Support
  • Technical Support

Community Edition

330 €/ hour
330 €/ hour
  • 15 minutes
  • After appointment coordination
  • After appointment coordination
  • After appointment coordination
  • After appointment coordination

EPL Cloud & On-Premises

165 €/ hour
165 €/ hour
  • 15 minutes

EGroupware Migration & Update

onRequest
onRequest
  • Depending on migration
    Get support for migrating or updating your EGroupware CE or EPL Premium version. Our experts help you with technical services and migration of EGroupware.

For technical topics, please clarify the recommended amount of time with us before purchasing a support time budget. Support time budgets can also be purchased for the free EGroupware Community Edition after prior agreement on the topic. All prices are plus VAT.

Our support and consulting team

EGroupware Update und Migration

  • Update of an older EGroupware to the current version
  • Change from own installation to the EGroupware Cloud
  • Migration between Community Version and EPL
  • Mail migration and administration support
  • Support for migration from SQL to LDAP or ActiveDirectory
  • Support for integration of Samba or file servers
  • Migration from other groupware systems

Frequently asked questions about migration

What migrations do you offer?

There are various migrations and technical support options. On the one hand, we can update the EGroupware version for you or assist with a migration. A move of your mail server is also possible. There are various ways in which we can support you and your team.

Can I migrate data from an old EGroupware?

Even old EGroupware versions, e.g. 1.4 – 1.8, can be migrated easily in one step, as EGroupware always carries all update scripts retroactively. It is important that the old “phpgwapi” is installed as an application when migrating EGroupware before version 14. If you do not want to carry out the update yourself, we will be happy to support you.

A simple way to do this is via the EGroupware Cloud. We create a test version for you and upload the database backup of the previous version. Then we carry out the update for you. You check the completeness and can then either download the updated version for your own installation or continue to use the cloud.

Do they offer support for the community version?

Our update and migration offers are also aimed at users of the community version.

We support you both with the pure update of your community version and with the migration to the full version EPL, either in your own installation or in the German EGroupware Cloud.

Especially when migrating an older EGroupware version, we always recommend integrating a workshop into the migration process, in which your users are quickly familiarised with the new version.

Can I connect my EGroupware to LDAP or AD?

EGroupware can store users and groups in the database or be connected to an existing infrastructure.

For example, you can authenticate against a mail server, your LDAP or ActiveDirectory (AD) and still store the data (users & groups) in the database. Alternatively, EGroupware can also be completely connected to LDAP or AD, so that users and groups are stored in LDAP/AD and can also be managed in EGroupware.

If your mail server is also connected to LDAP/AD, mail account management is also possible directly in EGroupware, including forwarding, aliases or absence notes.

NEW: EGroupware also offers Dovecot Mailserver Packages, which allow a complete mail account management in the SQL database. This option is particularly interesting for SMEs that do not use LDAP or ActiveDirectory.

Advantages of a migration to Univention (UCS)?

Univention Corporate Server (UCS) provides a platform with a graphical interface for the management and integration of various apps. UCS can easily “join” an ActiveDirectory (AD) and EGroupware is started and updated as an app.

UCS can be easily integrated into existing environments thanks to standardised interfaces. The integrated App Center offers a large number of enterprise solutions, such as EGroupware, an email server or Collabora Online.

If you have any questions about our services, simply contact us.

Application examples for project work and support

  • Initial installation of EGroupware as part of a start-up workshop.
  • Development of optimal communication concepts with regard to the creation of users, groups and rights as well as the adaptation of the EGroupware settings and configurations of the modules.
  • Training event for EGroupware users and follow-up training for administrators.
  • Introduction of further EGroupware modules and individual design of templates in the individual modules.
  • Technical support and services on customer systems such as data migration, updating, analysis and troubleshooting.

  • Workshops & Consulting
  • User training courses
  • Support for administrators
  • Technical support
  • Data migration
  • Support via ticket system
  • Telephone support
  • Desktopsharing
  • Remote maintenance
  • Troubleshooting

Framework conditions EGroupware Support

  • Target group: Decision-makers, administrators, key users
  • Service delivery: Service provision on the basis of prepaid support time budgets in 15-minute units
  • Performance location: On the premises of EGroupware GmbH or via desktop sharing and audio conference; plus travel expenses for on-site services.
  • Duration: Support time budgets are valid for a period of 2 years from purchase. Remaining time expires after this period and cannot be refunded.
  • Make an appointment: 2 Weeks in advance

Frequently asked questions about support

For whom is the support suitable?

EGroupware support can help you with technical as well as organisational questions about EGroupware. Here, the friendly support team can train you in the training of your administrators and users. Often a workshop or a personal phone call will reveal many new possibilities that will make your company even more productive. Just contact us and we will discuss the possibilities to support you as well.

How do I get support?

There are various ways to do this. The easiest way is to contact us directly contact. Then we discuss on the phone how we can best support you. With a support budget, you can reach us by ticket system, email or phone. Pictures say more than many words. That’s why it’s often easier to have a quick look at your problem together via remote maintenance.

I have the Community Edition, how do I get support?

You can contact the EGroupware Forum free of charge. Alternatively, you can also receive professional support for your free EGroupware Community Edition. Depending on the framework conditions, a change from the CE to the EPL version can also be more favourable. A change from the CE to the EPL version and vice versa is easily possible. Please do not hesitate to contact us.

What migrations do you offer?

There are various migrations and technical support options. On the one hand, we can update the EGroupware version for you, or assist with the server move. A move of your mail server is also possible. There are various ways in which we can support you and your team. Simply contact us

If you have any questions about our services, simply contact us.

Customer testimonials

Gerlind Bruschek
Hochschule Magdeburg-Stendal

Geographical independence and yet networked working is enormously important for our university, as we are spread over two locations. We need a smoothly functioning and easy-to-use software solution. For these…
read more

Ines Mense
Fachbereich EDV I, Stadt Ochtrup

EGroupware ist mit aktuell 90 Nutzern seit 2009 im Einsatz. Als Basis für alle täglichen Arbeitsabläufe der Stadtverwaltung ist die Software nicht mehr wegzudenken. Die Stadtverwaltung Ochtrup organisiert die öffentlichen…
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Andreas Lehmann
The hydrogen and fuel cell center ZBT

The decision was made to use the EPL because it is almost identical to our in-house predecessor software, which was no longer up to our requirements. The migration of the…
read more

Questions about EGroupware?