Tracker

Manage and audit service, maintenance, change management and any other kinds of processes which need a defined delegation structure and escalation procedures
Create functional areas (tracker queues) and types of tasks which has to be tracked
Define the delegation and escalation structure
Link tracker entries to InfoLog tasks, addresses, project management and time sheet module
Document working progress historically and additionally by predefined text modules
Print working receipts for filing

Custom defined fields fully available. Manage tickets by attaching individual information additionally.
Email configuration for tracker handling: Open a ticket by sending an email.
Sort tracker-items by 'last changed'
Allowance to 'not notify changes' by marking a checkbox