Community Support

EGroupware is a global project. Many people all over the world helping others, discussing any kind of questions regarding EGroupware, software operation and customisation.

By asking for community support in the user forum, please keep in mind, that you are not paying for this support. The people helping you, spending their free time. You'll increase your chance of getting support, by taking notice of the below mentioned conventions:

• First have a look into the currently existing resources:
  
  • Read the manual and search the other articles in the Wiki.
  • Search the Forum for your topic, maybe it's already answered.
• Do not contact community members or developers privately.
• Don't crosspost your issue to multiple lists.

The relation of the user forum and the commercial support of Stylite's EGroupware Developers

• The Stylite EGroupware developers are members of the project community and involved in the user forum. They analyse problems and requests from users worldwide, commiting solutions to the current code base.
• Stylite's development team works professionally full-time on EGroupware. Stylite usually doesn't reply to support requests in the user forum, but provides information and gives feedback to actual EGroupware issues and software development.
• Stylite offers support services for customers worldwide, regarding EGroupware operation, Linux engineering, training and customisation. Customers are in direct touch with Stylite's EGroupware developers and system experts.
• Discussion and exchange with other EGroupware developers takes place in the developer forum.

(Stylite GmbH, Ralf Becker/Andre Keller, Managing Directors, March 2009)

Support channels

Mailinglist / Forum: egroupware-users AT lists DOT sf.net (English) egroupware-french AT lists DOT sf.net (Francaise) egroupware-german AT lists DOT sf.net (Deutsch) egroupware-italian AT lists DOT sf.net (Italiano) egroupware-portuguese AT lists DOT sf.net (Portuguese) egroupware-russian AT lists DOT sf.net (Russian) egroupware-spanish AT lists DOT sf.net (Spanish) egroupware-windows AT lists DOT sf.net (Windows users) Other Mailinglists egroupware-announcement AT lists DOT sf.net (Official Announcements) egroupware-core AT lists DOT sf.net (Core Developers) egroupware-cvs AT lists DOT sf.net (Commit-Logs) egroupware-tracker AT lists DOT sf.net (Tracker-Monitoring) egroupware-translation AT lists DOT sf.net (Translation coordination) egroupware-usability AT lists DOT sf.net (Usability team coordination) egroupware-docs AT lists DOT sf.net (Documentation) You can subscribe to all of these lists or just send an email there AND request to be CC'ed in the replies. You can also use the Forum on forum.egroupware.org to browse all of these lists AND ask questions.

IRC: You'll find us at freenode.net: #egroupware #egroupware_br #egroupware-de