How to report bugs
What to do if you find a bug?
- Update your installation to the latest version (of your release) or try to reproduce the bug on our demo site which is up to date. The bug might be already fixed.
- If not, check if there's already a bug reported. Bugs reported double, consume time from the developers, they can not spend in fixing bugs or developing new features.
- If not, open a new bug and provide the following information:
- in which eGW application does the bug occur (Category)
- a short and pregnant summary about the bug (eg. 'edit addressbook entry gives error-message while saving')
- the eGW release you use (Group)
- a detailed description about the bug: It can't be repeated often enough: the more detailed your description is, the easier a developer can reproduce the bug. Without being able to reproduce a bug there's nearly no chance to fix it. Even if you think it's absolutly easy to reproduce, it might be not. It can depend heavily on your configuration and data. So please state at least:
- which version of eGroupWare and the according app you use (see the about-page of the app)
- which php version you use and if you have register_globals set to off (recommended for security reasons) in your php.ini. Admin-> PHP information gives you the necessary details
- which database-type & version you use
- which OS and webserver (incl. versions) you use
- a step by step description on how to reproduce the bug, like you want to explain it to your parents ;-)
- Please respond in time to questions the developer might have. These questions will be automaticaly mailed to you via sourceforge.net. Therefore it's an absolute requirement that you provide a working email address, either by login into sf.net or by providing one in the bug-report.
Thank you very much
your eGroupWare team
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